With the right processes in place, technology can be leveraged to automate and optimize. Also, we’ve been piloting some self-service tools that leverage artificial intelligence and bot technology. (Read More)
CIO Corner: Making Inroads with Patient Access
Improving patient access has been Houston Methodist’s top priority this year. IT plays an active role behind-the-scenes supporting these initiatives, leveraging technology to help patients successfully connect with HM when and how they prefer.
We developed a library of digital inpatient and outpatient care pathways that allow us to clinically monitor our patients, receive real-time feedback, and communicate at just the right moment. (Read More)
Leveraging Digital Technology to Ensure an Unparalleled Experience
Navigating the health care environment can be a complex and confusing experience. To mitigate these issues and fully prepare patients and caregivers, we use digital technology to bridge communication and education gaps.
This 1,200 square-foot space in the heart of Midtown’s Ion District serves as a center for community engagement and a front door for the public to interact with our innovations. (Read More)
Tech Hub Partners with the Ion to Widen the ‘Front Door for Innovation’
HM's Center for Innovation has leveraged its Technology Hub to test and refine trailblazing technologies to improve patient care and spark efficiencies. In August, we expanded that reach with the opening of the Tech Hub at the Ion.
During the drills, a parking violation email was so realistic that nearly 8,000 HM recipients clicked the link. Several even contacted TMC Security directly. (Read More)
Gone Phishing for Cybersecurity Awareness Month
In October, we recognized Cybersecurity Awareness Month by baiting you with 14 phishing email drills. Phishing messages are designed to get you to click bad links or open malicious files that could potentially harm our HM patient data and systems.
To cultivate and improve communication systemwide, an initiative is underway led by Dr. Jordan Dale, HM chief medical information officer and Lisa Stephenson, HM chief nursing informatics officer. (Read More)
Cultivating a Clinical Communications Culture
While Houston Methodist is fortunate to have several resources available to foster compassionate communications between providers, nurses and medical staff, it can be challenging determining which tools to use.
After receiving the results, HM leaders began evaluating what you had to say about your experience, including Epic training and support, as well as overall IT support, and developing a strategic plan to make improvements. (Read More)
How HM’s First KLAS Survey is Making a Difference
It’s been a year since Houston Methodist participated in its first KLAS Arch Collaborative survey, giving our providers, nurses and other clinicians the opportunity to share their valuable feedback on Epic — what’s working, what’s not.