New Maps wayfinding kiosks enhance patient satisfaction.

Helping patients find their way.

“This is easy to use,” said kidney transplant patient Andrea Armstrong. She’s one month post-transplant and had returned for a follow-up visit to Houston Methodist Sugar Land.

Other patients echoed Armstrong’s sentiments.

“You can reach anything you want, just like that. It is very helpful,” said patient Ahmed Alshahnani about the wall-mounted and free-standing kiosks.

“You can reach anything you want, just like that. It is very helpful.”
—Patient Ahmed Alshahnani.

“People ask us where things are all the time. I’m going to tell my coworkers.”
—Starbucks barista Flor Romero

New, updated system and flatscreens.

We’re replacing existing old technology and screens with new, updated system and screens.

Here’s the process. First we install the new screens, then install the new software. Meaning, for a little while, you may see new screens with old technology.

“Patients and volunteers like being able to search for a physician by name, just by entering the first couple of letters of the provider’s last name,” said IT Director of Patient Access & Web Strategy, Brad Shaink. Each hospital’s kiosks come preloaded with its physicians.

Try them out. Be prepared to answer patients’ questions.

Get informed. Try out the Maps kiosks when the new software launches in your hospital.

Managers, encourage your employees to use the kiosks. And ensure they’re prepared to answer patients’ questions.

Physician offices. Cafes. Restrooms. Medical Records.

We’re installing a number of kiosks throughout patient high-traffic areas in every hospital. Making it easy to find physician offices, cafes, restrooms, Medical Records, gift shops and more.

“We can easily reroute as needed, in near real-time,” Shaink said. That includes routing around restricted areas or to bypass construction zones.

What to look for at your hospital.

Maps team members are collaborating with identified leadership, Facilities and Marketing at each hospital to identify the points of interest, physician and department locations and the best walking paths.

Willowbrook and Sugar Land kiosks are already up and running. Maps will roll out to each hospital throughout 2017, based on timing and coordination with each hospital.


HMSL Physical Therapy Manager Julie Pickle (left) and Chief Quality Officer
and neurologist Dr. Jeffrey Jackson try out a new floor-standing Maps kiosk.